Nonprofit policy decisions vs operational decisions nonpofit management

How Can Nonprofit Boards More Clearly Define Operational Responsibilities? Revised & Updated

How Can Nonprofit Boards More Clearly Define Operational Responsibilities? Revised & Updated

By Eugene Fram

My experience shows that well functioning nonprofit boards establish and monitor the organization’s policies. The board operates through the president/CEO. In turn, the CEO executes policy and is responsible for the prudent and creative operations of the organization. In this role, the CEO exercises leadership resulting in the effective and efficient use of board and of other volunteer time.

Although defining what are policy issues and what are operation issues is not always clear, for both for-profit and nonprofit organizations, following is a useful set of guidelines (more…)

Reflections on Nonprofit Success Stories

Reflections on Nonprofit Success Stories

By: Eugene Fram

As a veteran business professor, former students occasionally contact me to recount how I may have impacted their lives. Some have become senior executives in Fortune 500 companies, others have become attorneys, have founded profitable businesses and a few successfully have followed in my footsteps into the academic world after some years of business experience.

I recently reviewed the comments on my book, Policy vs. Paper Clips, listed on Amazon.com and thought my blog post viewers might like to see some abstracted comments, showing successful use of the governance model in my book. Eight out of ten reviews were top “five star” ratings.

My boards recognized the danger of fiddling with paper clips while strategy burns.

We had no board turnover (because) of the change (moving to the Corporate Model of Governance.)

The model is intended to convey a sense of professionalism, discipline and organizational skill.

We were able to start acting on the core idea (focus on policy not operations) immediately.

The board’s most important job is to find the best possible person to manage the organization, then stand back and let the person manage.

An added benefit is that a Leader’s Guider is available (free from the author) to facilitate discussion.

But he (the author) gets you to think about things the board needs to address.

After 15 years, the board members love (the model) because they are engaged at a strategic level.

For more details see: http://amzn.to/eu7nQl

Are Powerful CEOs Right for Nonprofit Organizations? Updated & Reissued

Are Powerful CEOs Right for Nonprofit Organizations?

By: Eugene Fram

David Larcker and Brian Tanya, Stanford University Professors, have come to the following conclusions about CEO power and raise some pertinent questions about the role of the board, based on research mainly centered on for-profit organizations.*

The research literature clearly shows that having a powerful CEO creates the potential for him or her to abuse this position to extract personal benefits or engage in excessive risky activities. At the same time, the research also shows that (CE0) power is often critical to the successful completion of tasks and the achievement of corporate objectives (and nonprofit missions). To this end, powerful CEOs can ultimately be a success or a failure. Are shareholders (stakeholders of nonprofits) better or worse off with a powerful CEO?

While it is the role of the board of directors to oversee management, at some point the board must empower management to make decisions. Where should it “draw the line” between giving its CEO discretion and providing appropriate oversight? How much power is too much power?

My Response Related to Nonprofit Organizations:** (more…)

How Does A Nonprofit CEO Decline Board Advice? Reissued & Updated.

How does a president/CEO turn down advice about operations or internal structure from the board.

With difficulty. It all depends on the type of culture that has been established by the board. (more…)

Where Nonprofit Boards May Fall Short

Where Nonprofit Boards May Fall Short

By: Eugene Fram

Boards of Directors, like people, have areas of strengths and weaknesses. Gretchen Morgenson, in her article in the New York Times discusses the weak categories of performance in the boards of public companies. * How do nonprofit boards score in these three major categories?

1. Risk Management – I think that most persons associated with nonprofit boards will agree that nonprofit boards are risk adverse. The rationale is that their budgets are derived from public or donated dollars. However, do boards occasionally seek grants that can enable them to ask outside sources (individuals or foundations) to assist with these more risky projects? For example, I recently encountered a nonprofit that has an internally developed product that could have some modest profitable commercial value. It will require a small financial investment that might be derived from an individual or foundation, and a volunteer to champion the product marketing. In my opinion, nonprofit boards need to seek these types of ventures in the current tight budget environment

Few nonprofit boards have ad hoc or standing risk committees or even employ occasional risk management advisers. Each board should have a good understanding of the risks that it faces. Then where appropriate, purchase insurance to reduce the risk liabilities.

2. CEO Succession Planning – FPs are not noted for CEO succession planning, as noted by JC Penney’s lack of planning when the board had to terminate its former president, Ron Johnson. Similarly, NFP boards are not noted for prowess in this arena. For example, a Google search of “CEO Succession Planning for Nonprofits” did not yield a single reference.

The Morgenson article cited above reports, “Hiring an outside C.E.O. costs between three and five times the amount it does to promote an existing manager…” For nonprofit organizations under budget stress, this fact can be a positive or negative factor in hiring. Positively it can force some organizations to consider all strong internal candidates. Negatively, it may allow the additional costs of engaging an outside candidate to overshadow the review of candidates. Consequently the organization may engage an internal person with less management potential.

Also, within six months of hiring a new CEO a nonprofit should have a succession plan in place in the event that the CEO is temporarily incapacitated.

3. Pay for Short-Term Performance? Many NFPs review executive compensation annually. But the impact of NFP programs and efforts may not be known for longer periods of time. Would it be desirable to structure some CEOs a deferred compensation plan dependent on measuring long-term impact? Would such a change provide more executive motivation in a nonprofit setting? Measuring qualitative impacts also are important, but require using imperfect metrics (http://bit.ly/OvF4ri) over time to obtain a robust picture. Change is difficult for nonprofits. But in the 21st century, some tangible experimentation should take place to consider these options.

Do you also agree the NFPs, like FPs, also fall short in these three major areas? Brief comments on field experiences appreciated.

* Gretchen Morgenson (2013), “ Directors Disappoint by What They Don’t Do,” The New York Times, May 11th.

Nonprofit Chief Executives Should Have Title: President/CEO, Updated & Expanded

Nonprofit Chief Executives Should Have Title: President/CEO, Updated & Expanded

When nonprofit organizations reach a budget level of over $1 million and have about 10 staff members it is time to offer the chief operating officer the title of PRESIDENT/CEO. In addition, the title of the senior board volunteer should become CHAIRPERSON OF THE BOARD, and the title of EXECUTIVE DIRECTOR needs to be eliminated. Experience has shown that with a reasonably talented PRESIDENT/CEO at the helm, he/she can provide the following benefits: (more…)

When is the Right Time to Change a Nonprofit’s Bylaws?

When is the Right Time to Change a Nonprofit’s Bylaws?

By Eugene Fram

In listening to a recent Nonprofit Quarterly webinar, I was again reminded that the habit or long standing culture could hinder the capacity building function of a nonprofit organization. One example cited was the tendency of nonprofits to procrastinate in a review of their corporate bylaws. Original board standing committee structures and board/management relationships remain in place long after they are needed to drive mission growth and to improve client services and impacts. (more…)

How does a president/CEO turn down advice about operations or internal structure from the board – Update & Reissue

How does a president/CEO turn down advice about operations or internal structure from the board.

by Eugene Fram

With difficulty. It all depends on the type of culture that has been established by the board. Ideally, the president/CEO should be comfortable saying, (more…)

What Nonprofit CEOs Think of Their Boards – Some Projections

What Nonprofit CEOs Think of Their Boards – Some Projections

By Eugene Fram

Governance articles frequently cover issues related to relationships between the CEO and board. A comprehensive report was recently published in a recent Harvard Business Review* citing what for-profit CEOs readily think of their boards. Following is a projection of how some of the article’s conclusions can apply to nonprofit CEO’s thinking, based on my decades of experience with nonprofit boards.

• “[T]he best leadership partnerships are forged where there is mutual respect (between CEO & board), energetic commitment to the future success of the enterprise and strong bonds of trust. … Great boards support entrepreneurial risk taking with prudent oversight, wise counsel and encouragement.”

These statements should be the gold standards for nonprofit CEO- board relationships. Unfortunately, not many nonprofits have the gold standard or even reach for it. Too many nonprofit boards, because of long traditions, see the CEO-board relationship as a “parent–child” one. This leads to mistrust, board focus on operations and missed strategic opportunities for growth. Many nonprofit boards are very careful with risk related decisions, but the gold standard does allow nonprofit boards to assume reasonable risks. (more…)

Management Knows All: What’s A Nonprofit Director To Do?

Management Knows All: What’s A Nonprofit Director To Do?

Your nonprofit board has a management ‘dream team” in place. The team collective has superior knowledge and in-depth understandings of internal processes and issues. Without attempting to micromanage the nonprofit, what role should a director play … assuming h/she serves on the board for a purpose.

Nonprofit boards provide critical policy compliance & financial overviews of organizational issues and actions. Regardless of the board’s overview actions and perceived excellence of management personnel, board members also must be poised and positioned to:* (more…)